
16
HOME/OFFICE MODEM
SYMPTOM POSSIBLE REMEDY
n Power down your system
(INTERNAL) and re-run your
communications software. Check
software settings.
n Exit the communications
program and restart it.
n You may not have enabled auto-
answer. Use your software to
enable this function.
n If you have an answering
machine, it may be answering
before the modem can. Turn the
answering machine off, or, use the
software to set auto-answer to
respond in fewer rings than the
answering machine.
n Check for any loose connections.
n Re-try the connection by dialing
the number several times. You
may be experiencing line
interference.
n An incoming call may have
broken the connection if a call-
waiting feature was enabled.
Disable call-waiting and try again.
Garbled characters
(contd)
The modem does
not answer an
incoming call.
Modem
disconnects while
on-line.
HOMEOFF.PM6 5/9/97, 9:15 AM16
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